asher Incident Response · eLMS

Something unusual? Call now.

Phone, don't email. Start with #1 and move down only if there's no answer.

1IR LeadCall first
Akash Singh
+1 (647) 774-1569
2IR Manager · Escalation
Feras Aslan
+1 (289) 772-5746
3IR Manager · Secondary
Patrick Simpson
+1 (306) 241-8326

Severity & response time

S1 CriticalNow

Order form down for everyone, data exposed, blacklisted on deadline day.

S2 SevereNow

Site unreachable for some users, possible breach, blacklisted in deadline week.

S3 Moderate1 hr

Slow order page, confirmation or ticket delivery issues.

S4 Minor24 hrs

No service impact: typos, wrong details in a marketing email. Create an ASD ticket.

What to do

01

Detect

  • Acknowledge the alert
  • Rule out a false positive
  • Set an initial severity
  • Call the IR Lead
02

Triage

  • IR Manager confirms and logs it
  • Agree severity with the IR Lead
  • Security incident? Phone Deloitte CIR
03

Contain

  • Preserve evidence first
  • Fix it, then update the IR Manager
  • Orders down? Post a "Call to Order" notice
04

Close

  • Document the root cause
  • Ticket issues: 3-way reconciliation
  • IR Manager and Lead close it
Personal info involved?Contact Privacy Officer Luke McWilliams at +1 (306) 570-2027.
Clients & regulatorsClient Services Heads notify. Toronto L1 in prime time: within 30 min. Calgary: immediately.

Other key contacts

DC
Deloitte CIRIR vendor · Shannon Parker
Likely or confirmed security incident
1-800-CIC-HELP
ES
eSentire SOC24x7 security monitoring
Security alerts and monitoring
+1 (844) 552-5837
LM
Luke McWilliamsPrivacy Officer
Personal info or privacy questions
+1 (306) 570-2027
IE
Ian EichhornManagement · Media
S1–S2 business comms, regulators, media
+1 (306) 341-0929
SF
Salesforce Premium SupportPlatform vendor
S1–S2 platform issues
Open a case in the portal

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